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Hospitals use checklists to assess the standards of their rooms and the quality of their care, cleaning companies to measure their cleaning quality and technical companies use checklists to control maintenance and inspection cycles of buildings and machinery. There is one problem they all have in common: quality controls create a lot of paper, they are bulky, preparation and follow up is very time-consuming, and after all, the data gathered is often incorrect! Taking every aspect into account is almost impossible, but necessary to comply with legal regulations. How is quality assurance done today? Someone sits down with Excel and creates charts, the checkpoints are defined according to best knowledge and belief. After completion the checklists are somewhere archived in binders and immediate access is difficult. If you want to evaluate the results of your quality assessment you have to spend long hours in front of your computer and manually type in the results. Conclusion: an evaluation is impractical and the whole process is prone to error, but there is one thing all service providers would like to know: They want to identify areas in which they can improve their services to de