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Senior Customer Success Manager – DACH (Enterprise) (f/m/d)
deskbird
Hybrid - Munich, Germany, Switzerland · Full-time
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About deskbird: deskbird builds people-centric software that helps companies manage hybrid work, letting employees coordinate office days and book desks while giving admins analytics to optimise office operations. Backed by a Series B round, the team spans 22 nationalities across hubs including Berlin, Munich, Barcelona, Paris, Pfäffikon, Bucharest, Belgrade, Sofia and Skopje.
The role: As Senior Customer Success Manager for the Enterprise DACH segment, you own deskbird's most strategic relationships — a book of roughly 50 top-tier accounts with annual contract values from around EUR 10k to EUR 250k. This is an ownership role focused on outcomes, revenue and trust, not a ticket queue.
Responsibilities: Own the full lifecycle of strategic accounts from onboarding and adoption through renewals, expansion and cross-sell; carry personal targets for net revenue retention, gross retention and expansion; become a trusted advisor to C-level, IT and workplace leaders and multi-thread accounts; lead complex enterprise rollouts across procurement, IT, security and works councils; drive adoption of the AI workplace intelligence product; negotiate renewals and expansions directly; monitor account health and act early on risk; and represent customers internally to shape product and go-to-market.
Profile: 5+ years in Customer Success, strategic account management or comparable B2B SaaS roles with a track record on enterprise accounts; demonstrable commercial results owning NRR/expansion targets and six-figure renewals; comfort at C-level and across complex organisations; a commercial, revenue-focused mindset; strong analytical instincts; composure under pressure; and native-level German plus fluent English. Experience selling into people, workplace, facilities or HR-tech functions is a plus.
What they offer: Competitive base with meaningful variable tied to growth plus stock options, unlimited annual leave, an annual company summit, in-person team gatherings, home-office support and an annual learning and development budget.
The role: As Senior Customer Success Manager for the Enterprise DACH segment, you own deskbird's most strategic relationships — a book of roughly 50 top-tier accounts with annual contract values from around EUR 10k to EUR 250k. This is an ownership role focused on outcomes, revenue and trust, not a ticket queue.
Responsibilities: Own the full lifecycle of strategic accounts from onboarding and adoption through renewals, expansion and cross-sell; carry personal targets for net revenue retention, gross retention and expansion; become a trusted advisor to C-level, IT and workplace leaders and multi-thread accounts; lead complex enterprise rollouts across procurement, IT, security and works councils; drive adoption of the AI workplace intelligence product; negotiate renewals and expansions directly; monitor account health and act early on risk; and represent customers internally to shape product and go-to-market.
Profile: 5+ years in Customer Success, strategic account management or comparable B2B SaaS roles with a track record on enterprise accounts; demonstrable commercial results owning NRR/expansion targets and six-figure renewals; comfort at C-level and across complex organisations; a commercial, revenue-focused mindset; strong analytical instincts; composure under pressure; and native-level German plus fluent English. Experience selling into people, workplace, facilities or HR-tech functions is a plus.
What they offer: Competitive base with meaningful variable tied to growth plus stock options, unlimited annual leave, an annual company summit, in-person team gatherings, home-office support and an annual learning and development budget.