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About this company
Caplena is the feedback intelligence layer that enables enterprises and market research agencies to turn open-ended feedback into precise, actionable insights. While traditional CX platforms collect large volumes of customer and employee data, they lack the depth and flexibility to analyze unstructured text. Caplena fills this gap with a Swiss-engineered platform that blends transparent AI, analyst-in-the-loop workflows, and intuitive simplicity, allowing teams to extract reliable insights at scale without data-science support. More than 200 global brands and agencies — including DHL, Lufthansa, and Euromonitor — rely on Caplena to analyze any feedback source with human-quality accuracy, leverage agentic Headquartered in Zurich, Switzerland, Caplena supports over 200 companies worldwide.