Junior CS Representative (Order Processing) - Duration 1 month, renewable

The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.

Key Responsibilities

• Process customer orders in the ERP system accurately and within agreed timelines.

• Validate order details, pricing, product codes, and delivery information.

• Send order confirmations and maintain order records.

• Respond to routine customer inquiries regarding order status, deliveries, and product availability.

• Monitor open orders and follow up on backorders or delivery issues.

• Escalate complex issues or customer complaints to senior team members.

• Maintain compliance with company policies, quality standards, and SOPs.

Qualifications

• High school diploma or equivalent.

• 0-2 years of experience in Customer Service, Administration, or Order Processing.

• Proficiency with Microsoft Office D365 and ESKER experience is a plus.

• Good communication skills and attention to detail.

• Fluent in FR, EN

Core Competencies

• Customer Focus

• Attention to Detail

• Organization & Planning

• Teamwork

• Learning Agility

You are interested by this short time mission ?

• Immediate availability requested.

• Location close to Geneva is a must.